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Manajemen Jasa
Fandy Tjiptono, Ph.D.

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Prinsip-Prinsip Total Quality Service (TQS)
Fandy Tjiptono, Ph.D

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Manajemen Jasa
Fandy Tjiptono, Ph.D

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Pemasaran Jasa: Prinsip, Penerapan, dan Penelitian
Fandy Tjiptono, Ph.D

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Service, Quality & Satisfaction Edisi 3
Fandy Tjiptono, Ph.DGregorius Chandra

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Service Management Mewujudkan Layanan Prima Edisi 2
Fandy Tjiptono, Ph.D.

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Pemasaran Esensi & Aplikasi
Fandy Tjiptono, Ph.D.Anastasia Diana

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