Gaya APA
Fandy Tjiptono, Ph.D. (2004).
Prinsip-Prinsip Total Quality Service (TQS) .
Jakarta:
CV. Andi Offset.
Gaya Chicago
Fandy Tjiptono, Ph.D.
Prinsip-Prinsip Total Quality Service (TQS).
Jakarta:
CV. Andi Offset,
2004.
Text.
Gaya MLA
Fandy Tjiptono, Ph.D.
Prinsip-Prinsip Total Quality Service (TQS).
Jakarta:
CV. Andi Offset,
2004.
Text.
Gaya Turabian
Fandy Tjiptono, Ph.D.
Prinsip-Prinsip Total Quality Service (TQS).
Jakarta:
CV. Andi Offset,
2004.
Print.