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Fandy Tjiptono, Ph.D.. (2012).
Service Management Mewujudkan Layanan Prima Edisi 2 .
Yogyakarta:
CV. Andi Offset.
Gaya Chicago
Fandy Tjiptono, Ph.D..
Service Management Mewujudkan Layanan Prima Edisi 2.
Yogyakarta:
CV. Andi Offset,
2012.
Text.
Gaya MLA
Fandy Tjiptono, Ph.D..
Service Management Mewujudkan Layanan Prima Edisi 2.
Yogyakarta:
CV. Andi Offset,
2012.
Text.
Gaya Turabian
Fandy Tjiptono, Ph.D..
Service Management Mewujudkan Layanan Prima Edisi 2.
Yogyakarta:
CV. Andi Offset,
2012.
Print.